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3 Principles Underlie All the Golden Rules for Customer Service

January 19, 2021 By SBDPro editor

golden rules of customer service

You know how hard it is to get a customer. You’ve probably got spreadsheets telling you exactly how much it costs to get someone to make a single purchase and how many subsequent purchases each one needs to make for you to be profitable. Those numbers are the concrete evidence of why good customer service […]

Join the Green Movement: Buy Environmentally-Friendly Products

December 10, 2018 By SBDPro editor

growing planet-friendly movement

The push to “go green” has us all wondering what we can do better to make changes in our daily lives that helps protect and preserve our planet. One exciting trend born out of this growing movement is the interest in the types of products we buy and the way in which they’re made. There […]

Avoiding Headaches when Investing in Luxury Watches Online

October 10, 2015 By Site Admin

Buying online is the most convenient way to shop; however, that convenience doesn’t come without its fair share of headaches. These pains can increase when buying an expensive item like a luxury watch that is intended to be a long-term investment. They can also cause worse consequences. When buying a luxury watch online, it’s important […]

Social Media Customer Service – A Little Food for Thought

September 26, 2014 By Site Admin

If you’ve been in business for any length of time, you know (or have learned) how to treat customers. However, as business is increasingly flowing over to internet ecommerce, do you know how to handle the same customers that will visit online? If not, you should consider creating a ‘social media etiquette’ rulebook. Although social […]

7 Things Google Analytics Can Tell You about Your Website

June 27, 2014 By Site Admin

Google Analytics provides you and your business an easy to use way to show the traffic your business attracts on the web. Not only is some form of analytics software essential for an online business, but it is especially helpful for small business owners and/or the on-the-go bloggers. Google Analytics allows you to glean both […]

The 5 Types of Customers and What You Need To Know About Them

February 13, 2014 By Site Admin

Running a business requires a lot of knowledge. As a small business owner, you need to know where to incorporate (http://www.maxfilings.com/us-incorporation.php) , what types of business to choose, how to manage employees, when to hire (and fire), who to market to, and much, much more. Above all though, you need to understand your customers. Shoppers […]

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