It's hard to oversee the rush of e-mails that rocket in and out of your shop. Yet one wrong, ill-thought-out message is all it takes. Hit send and ó poof. Irretrievable. Unless you clearly communicate standards and monitor your company's e-mail, there's a good chance e-mail miscues will happen ó and come back to bite you. Whether you run a business or not, here are some tips for e-mail manners in today's e-communication age.

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